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HOSPITAL OPERATIONS
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be a vet med rockstar
HOSPITAL OPERATIONS
Our hospital ops team gets ER done the VEG Way! Whether they’re working alongside DVMs and veterinary nurses or providing exceptional customer service, or managing medications, this team is the engine that keeps things running smoothly so we can give people and their pets the best care experience possible.
start your vet med career
VETERINARY ASSISTANTS
Becoming a veterinary assistant at VEG is a powerhouse role, as it leads to amazing experiences and career opportunities. You’re on the frontlines, performing basic to intermediate care tasks alongside highly-skilled ER vets and vet nurses. You’ll administer and understand the effects of medications and your day can run from collecting samples to running diagnostic testing to placing a catheter tube, under supervision. You’ll feel valued as you immerse yourself into a role that contributes to the emergency care process and customer experience. Some highlights include:
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Participating in the triage of incoming patients
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Being an active participant in patient rounds to ensure continuity of care
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Training for RECOVER certification to perform proper, life-saving CPR
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Providing a comforting presence as you monitor patient progress
The VEG Veterinary Assistant is a position where you can learn and grow within an exciting, unique ER environment. At VEG, we do things the VEG Way, creating an exceptional customer experience that works for our staff (VEGgies!) too. As you learn and grow into your role, there are pathways to level up in, such as becoming a veterinary nurse supervisor or earning credentials and becoming a VEG veterinary nurse, trainer, and leader. You’ll thrive among encouraging staff and carry that positive VEG attitude with you wherever you go!
VETERINARY ASSISTANT JOB OPENINGS
see ER up close
VEG SCRIBES
We’ve broken the mold with VEG scribes, a first-of-its-kind vet med role that offers first-hand emergency experience and the chance to partner with our doctors. Scribes capture the patient’s case in the perfect medical record, translating lay language into medical terms, as well as recording the meaningful moments of the case. Scribes make it possible for doctors to focus on communicating with customers and patients and aid in maintaining efficient workflows.
Being a scribe is a unique opportunity, especially for pre-vet students. As a scribe, you’ll:
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Get the full ER experience
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Observer interesting cases from start to finish
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Collaborate effectively with the medical team
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Work up to 3-4 12-hour shifts per week, providing a balance you can comfortably live with
Scribing is a fulfilling experience, and many of our scribes go on to enroll in technician and veterinary school programs. The scribe role is a chance to launch your career in veterinary emergency medicine, gain clinical knowledge, and see patients through the eyes of the veterinarian.
be a heroic helper
CUSTOMER EXPERIENCE COORDINATOR (CEC)
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Anticipate and fulfill customer needs
When customers come to VEG, they’re going through something difficult with their pets, so the job of a CEC is to give them an amazing experience, despite their not-so-amazing circumstances. It’s one of our most important hospital roles, filled by special people who are not only kind and welcoming, but also have the gift of knowing what people need when they’re dealing with worry and stress—whether it’s listening with an empathetic ear or calmly and thoughtfully bringing reassurance that their pets are in the best hands.
You know when you’re at a restaurant, and your server refills your water, even before you ask? CECs should have this mentality with everything they do. This can mean anything from having snacks and drinks at the ready to working with your fellow VEGgies to ensure we’re giving each customer the true VEG experience. This role is perfect for anyone NOT looking for a desk job, as you’ll be continuously circulating the hospital, using your expertise to:
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Anticipate and fulfill customer needs
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Keep workflow on track with full oversight of the customer’s experience
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Remain upbeat or comforting, and know when each is appropriate
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Communicate with empathy and reassurance
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Be the first point of contact, and ensuring customers see a doctor right away
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Help customers with financial decisions
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Following up with referring veterinarians, expediting case records, and sharing any concerns to ensure absolutely seamless patient care
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Do the logistical stuff: inputting customer information, keeping the hospital neat and tidy, and processing payments
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Be the last point of contact and ensuring customers had a good experience and have everything they need
CECs also follow up with customers to make sure we’ve met their needs and look for ways we can make the VEG experience even better. Whether you’re new to veterinary ER or have experience in the field, it’s a great opportunity for anyone looking to build a long-term career in vet med and work with some awesome, quirky people who become like family.
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Keep workflow on track with full oversight of the customer’s experience
-
Remain upbeat or comforting, and know when each is appropriate
-
Communicate with empathy and reassurance
-
Be the first point of contact, and ensuring customers see a doctor right away
-
Help customers with financial decisions
-
Following up with referring veterinarians, expediting case records, and sharing any concerns to ensure absolutely seamless patient care
-
Do the logistical stuff: inputting customer information, keeping the hospital neat and tidy, and processing payments
-
Be the last point of contact and ensuring customers had a good experience and have everything they need
CECs also follow up with customers to make sure we’ve met their needs and look for ways we can make the VEG experience even better. Whether you’re new to veterinary ER or have experience in the field, it’s a great opportunity for anyone looking to build a long-term career in vet med and work with some awesome, quirky people who become like family.
CUSTOMER EXPERIENCE COORDINATOR OPENINGS
stocked with opportunity
INVENTORY COORDINATORS
You’re the one who loves to get things done! Couple that with a passion for safety protocols, cleanliness, and a big dash of organizational skills, and you’re one stellar Inventory Coordinator. In an emergency, there’s nothing more critical to the clinical staff than having tools and supplies on hand at a moment’s notice.
In this role, you’ll bring vital, non-clinical support within the ER environment, like:
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Manage inventory thorough daily, weekly, and monthly counts and audits
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Ensure safety by checking medicine expiration dates
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Logging in invoices into a software platform
Other tasks like maintaining a sanitary environment and assisting with laundry aren’t always glamorous, but performing them within a lively ER among fun coworkers kicks it up into the really-cool-job status! You’ll take pride in knowing that you have one of the most important tasks in the hospital: ensuring inventory is ordered, stocked, and ready for any emergency.
INVENTORY COORDINATOR JOB OPENINGS
FINANCIAL WELL-BEING
generous compensation + 401k match
Competitive salaries, bonuses, and the opportunity to plan for your future.
equity ownership
We want our VEGgies to share in our growth and success.
student loan repayment
We’ll help you pay your student debt—up to $5,200 a year.
VEG visit discounts
We help you out when your pet needs emergency care.
scrub allowance
Your scrubs will feel even comfier; VEG contributes to the cost!
long-term career growth
We love to promote from within and help you expand your role here.
leadership training + unlimited CE
We’ll help you to be the best at your job.
CPR training
Access to virtual and in-person RECOVER CPR training.
credentialing support
We’ll help you get to the next level!
GROWTH & TRAINING
health benefits from day one
Because your health is our priority.
parental leave
Up to 10 weeks of fully paid leave to spend with your growing family.
PTO + paid holidays
Take time off to enjoy your life outside of work.
flexible work week
Three shifts a week—days or nights—is considered full-time!
digital therapy
Virtual sessions to support your mental health.
paid time to act
An extra PTO day to volunteer in your local community.
WORK-LIFE BALANCE & WELLNESS
