things to know before you go
Frequently Asked Questions
HOW DO I KNOW IF IT’S AN EMERGENCY?
Never self-diagnose your pet. Sometimes you just can’t tell if your pet is having a true emergency. But VEG can. Call us anytime and a veterinarian will answer your medical questions and determine if you should come in.
CAN I GO TO VEG FOR URGENT CARE?
Yes! Come to VEG and we’ll triage urgent care for your pet immediately.
WHY SHOULD I GO TO THE VEG ER INSTEAD OF AN URGENT CARE CLINIC?
There’s a difference in the level of care that you’ll get at VEG. Clinics can only offer some services. At VEG, we have the latest equipment and technology to tackle urgent care and emergencies all under one roof.
WHAT CAN I EXPECT AT VEG?
When you take your pet to VEG, you’ll be seen by a veterinarian right away, even before filling out paperwork. We’ll even meet you at your car if you need help bringing in your pet. No waiting in the lobby; you stay with your pet the entire time, even if surgery is involved. And yes, we’re pet lovers, but we’re people-friendly too! We’ll openly discuss diagnosis and treatment options. And we always make sure the pet patient and pet parent are as comfortable as possible.
CAN I BRING MY PET IN FOR DENTAL EMERGENCIES?
Yes, we’ll handle teeth emergencies, though standard dental care should be handled by your primary veterinarian.
WHERE CAN I TAKE MY PET BIRD OR EXOTIC PET IN AN EMERGENCY?
VEG is skilled to handle emergency care for avians, reptiles, basically anything with fur, feathers, shells, and scales!
DOES VEG TAKE IN STRAY ANIMALS?
The best place to bring a stray is your local GP veterinarian, a shelter, or rehabilitation center. These places are best equipped to get the animal treated and back to their owner, if there is one. If these options are not available, VEG’s mission is helping people and their pets when they need us most, and that includes strays! If the stray animal you found needs emergency care, we’re here to help.
MY PET IS ACTING FUNNY. WHAT SHOULD I DO?
Call VEG. A veterinarian is always available, 24/7, to answer your medical questions.
DO I HAVE TO MAKE AN APPOINTMENT?
At VEG, we don’t take appointments, because we deal with emergencies. When the unexpected happens, call us or take your pet to the nearest VEG location for immediate care.
DO YOU PROVIDE PREVENTIVE CARE LIKE VACCINES?
VEG focuses solely on pet emergencies and urgent care. (After all, Emergency is our middle name!) Preventative care, should be handled by your primary care veterinarian.
DO I HAVE TO CALL BEFORE COMING IN?
Though you can just walk in anytime, we recommend calling first so we’re familiar with the situation when you come in.
WHAT IF I CAN’T GET MY PET OUT OF THE CAR?
Call VEG ahead of time to let us know you need help. Pull up to our door and we’ll meet you at your car to provide assistance.
DO YOU HANDLE EUTHANASIA?
Yes, VEG provides compassionate end-of-life care for pets within a peaceful, private room.
DO YOU HANDLE SPAY AND NEUTERS?
VEG focuses on emergencies and urgent care for pets. Spaying and neutering is handled by your pet’s primary care veterinarian.
DOES VEG OFFER PAYMENT PLANS?
VEG accepts the CareCredit credit card with special financing options* and payment plans through Scratch Pay. We will always provide estimates prior to medical care so that you are fully informed and able to make financial arrangements if necessary. [*Subject to credit approval]
I FOUND A LOST PET. WHAT SHOULD I DO?
Bring it to VEG and we’ll help reconnect the lost pet with their family.
WHEN ARE YOU OPEN?
VEG is open all the time, 24/7, even on holidays to care for pet emergencies.
