VEG Emergency Vet
pittsburgh, Pennsylvania

When my 4 year old cat, Chloe, suddenly collapsed at home my husband and I made a mad dash to the closest vet to our home. While on the way, we passed by VEG and I jumped out of the car with my baby in my arms. The person at the front desk ran out and met me. They immediately took my cat back and began working on her. Unfortunately, she did not make it but I know they did everything that they could. They were compassionate and handled the situation with so much grace and understanding. Yesterday I checked my mail to find that they had sent me a letter expressing their condolences with signatures from the crew working that day. Enclosed were Chloe’s ink paw prints. It’s never a good day when you end up at the emergency vet, but everyone there made it as good of an experience as they could. Thank you for all you did for Chloe and our little family! You all are angels on this earth!

I can’t thank the staff at VEG enough. From reception to the doctors, whether they’re assigned to your animal or not. We had to take our cat in after a dog bite, and yes it was a long wait, but that’s how an ER works. They were kind throughout, and we had their full attention when it was our turn. We ended up back the following Friday and the doctor and some other staff remembered our cat. I especially want to thank Dr. Barker, who kept me updated, let me know about the complications, how to resolve, and where to get follow up. She got on the phone with the specialist hospital and answered questions I couldn’t. She and Dr. Wells clearly cared about what our cat was going through and did their best for him, and on top of it kept finances in mind and gave me options as went through everything. I am incredibly grateful for you both through this very, very hard week

VEG Pittsburgh was the closest emergency vet when my little kitty, Shadow, aged 17, started experiencing loss of control in her hind legs and tail. I called the number on their site and the receptionist answered immediately. They soon transferred me to a doctor, who was helpful and informative. They told me to come in (it was midnight) and they were waiting for me when I got there. The vet techs were so sweet to my kitty, talking to her, holding her gently when they needed to evaluate her, and petting her. I had to wait maybe 7 minutes to see the doctor after the initial evaluation from the techs. The doctor was very professional and gave my cat a thorough evaluation. They discussed my options with me in understandable language and were realistic about my cat's prospects without trying to influence my decision one way or another. The vet tech Cierra was an angel that night and helped me and my girl get through one of the hardest nights of my whole life. She was gracious, patient, and compassionate. I'm so grateful to her professional yet warm conduct. She and other members of staff also offered me water, which was nice of them. The facilities were clean and they had many tools at their disposal. The private rooms were clean and quiet with dimmer lighting for a more relaxed atmosphere. They used a doorbell system where they would tell me what steps were next and leave me and my girl to have some private time, then I could ring the doorbell to summon them when I was ready for the next steps. They gave me all the time I needed (I only wish I would have taken more, but I think I'd feel that way regardless of how much time I really took) and I never once felt rushed to keep moving through the process. I was worried about an exorbitant fee to pay up front, but they actually work with Affirm to provide payment plan options, which is amazing. It really helped ease the blow. My visit ended up being $643 that night for the emergency evaluation ($198), the euthanasia medications and administration, and the cremation (no return for ashes). After we finished, they gave me a memento bag of paw print ink stamps and nose/snoot stamps, whiskers, and fur clippings in a cute little drawstring bag. That was such a nice touch. I couldn't have asked for better care, assistance, and compassion for one of the hardest things I've ever had to do. Thank you, from me and Shadow girl