VEG Emergency Vet
shrewsbury, Massachusetts

I was so impressed by our entire experience at VEG! First, they're open 24 hours a day, which any pet parent knows is key (Fido always conveniently waits until non-business hours for a crisis). The facility was super easy to find, it's right on Rt. 9 and it has tons of parking. The facility itself is really nice and modern - they have an open concept treatment area with rooms for reactive/anxious pets. Every single staff member we interacted with (including the receptionists) were so kind and compassionate - you can tell how how much these folks care about their patients! We were immediately taken in to be seen, and the process was very quick & efficient. One thing I really liked that set them apart was the fact that they send you an itemized bill via text; they'll work with you to come up with a specific treatment plan. It was a very collaborative experience, as opposed to most vets that basically tell you how it's going to be and stick you with a giant bill. The prices were also incredibly reasonable! It's been a few days and my pup is doing great after a really scary experience! I'm so grateful for VEG, they are now my go-to emergency vet. I can't recommend them more highly!

This isn't our normal vet, but when we experienced an emergency with our 10 year old Loki, we had to rush him to this facility. It was critical and the staff immediately got to work assessing him when we carried him in. They found that he was not going to make it. They did not try to get us to pay for a bunch of testing knowing that the outcome wouldn't change. Everyone that interacted with us was incredibly kind and sympathetic. It was only my adult son and myself. The staff took us into a private room and gave us all the time we needed to say goodbye. When it was time, they explained every step and stayed with us through the end. When it was over, they stayed with our boy while we left and promised he wouldn't be alone. They made a very hard decision and process as gentle as possible for my son and I. I cannot say enough positive things about how we were treated in one of the hardest times of our lives. I would strong recommend taking your animal here in an emergency. Thank you all again for the compassion and kindness you showed us and our dog.

I brought my cat Tato here because Vetco in Leominster overdosed my poor baby. The experience they gave us was absolutely incredible. The staff was so sincerely kind and informative. any questions i had they answered thoroughly and this was the FIRST time i felt my kitty was in amazing hands. They didn’t treat him like just a patient but they took the time to bond with him and made sure he was as calm as could be. I couldn’t be more grateful for the staff and for Andrew specifically. Thank you so much for taking such good care of Tato and all the other animals that come in.