No matter what happens in the end, these people care greatly about you and your animal companions--I can assure you they will take the very best care possible of your pet. My partner and I called ahead to let them know we were coming in with our declining bearded dragon. We were very distressed, didn't know what was happening, nor what we were supposed to do. While there unfortunately isn't a lot to do for exotics in crisis (especially for a vet that does not specialize in exotics), I was blown away by how well cared for we were at this facility. The vet on staff had researched bearded dragon care while we were on the way, to make sure his memory of the basics of what to do was up to date. There were multiple vet techs working with our little guy, checking his vitals and warming him up. The front desk assistant was so compassionately caring for us, offering us tissues. They even wrapped and offered an ice pack for my sprained ankle that I injured in the haste and panic of the situation. Despite all of that incredible care, they decided not to charge us since there wasn't much they could do for our dragon. It turned out that our baby didn't make it--we had to euthanize him the next morning at our usual exotic vet far away. But I have not forgotten, and will not forget how deeply we were cared for. These people must deal with panicked, angry, and grieving owners all the time, and yet I felt 100% listened to and emphasized for. Truly incredible souls work here, they're community heroes in my opinion. THANK YOU for all that you have done for us.

What an amazing staff. My sweet kitty was only in the Er for a short time, but the staff treated us with so much dignity and respect. We had to say goodbye to him that night. I received a beautiful card of sympathy signed by what seemed to be the entire staff. Grateful for the compassion and care given. 🙇🏻‍♀️

I’m so grateful for the staff here! They took amazing care of my boy and helped put my wife and I at ease during a stressful time. Above and beyond barely begins to describe their knowledge and efforts. We were provided with several options for treatment, clear explanations of the options, and clear and upfront pricing. The layout of the ER makes it so you aren’t separated from your pet and can observe the exams, and treatments. We had to leave our dog with them over night, which is not something we wanted to do because he can be reactive and very anxious in shelters/boarding situations but Dr. Brown took fantastic care of him until he was released in the morning. Something that totally caught is off guard was they had already refunded part of our deposit for an intervention that didn’t work when we went to settle our bill. I can’t recommend VEG highly enough for emergency care of your pets.