Frequently Asked Questions

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VEG     |     VEG Services     |     Working with VEG     |     Other FAQs


About VEG

What makes VEG different?

At VEG, all we do is emergency, which is why we do it best. We have revolutionized the veterinary emergency experience so that it makes sense for people and their pets, providing exceptional emergency and urgent care when your regular veterinary hospital is closed. You’ll see a doctor right away, even before you fill out any paperwork; you’ll stay by your pet’s side during the entire visit; and we’ll do all that we can to make your visit as comfortable as possible.

What hours is VEG open?

Some VEG hospitals are open nights, weekends, and holidays, while others are open to serve patients 24 hours a day, seven days a week. Visit our locations page for hours at your nearest VEG hospital.

Will you tell my regular vet what’s happening with my pet?

Your regular vet is our partner, so we make sure to communicate with him or her as much as possible—prior to care, during care, and post discharge. When you visit, we’ll collect your vet’s contact information and send him or her your pet's full medical record as soon as care is complete.

What is considered a “Pet Emergency”

There are several occurrences that may qualify as a pet emergency. Some are obvious, like trouble breathing, collapsing or bleeding, but others are not obvious at all. If your pet is acting strange and you aren’t sure why, call one of our hospitals to speak with a doctor. He or she will help determine if you are having a pet emergency.

Should I call before I come in with my pet?

You never need an appointment at VEG; you can walk in anytime there is something wrong with your pet. Not sure if you should make the trip? Call your local VEG hospital and you’ll speak to a doctor, who will let you know if you should come in or wait it out.

Is it free to speak to a doctor?

Yes! Calling to speak with a doctor at VEG is always free. In fact, we hope you’ll call us if you think something is wrong with your pet. Any time you contact our hospital with a concern you will speak to a doctor, who will determine whether it is a pet emergency that should be seen right away or an issue you can treat at home.

Does VEG offer payment plans?

VEG offers payment plans through Scratch Pay and Care Credit. We will always provide estimates prior to medical care so that you are fully informed and able to make financial arrangements if necessary.

How can I make a donation?

Not only does VEG help people and their pets when they need it most, but we also help underserved pets in need. Through donations to our VEG Cares program, we partner with the Veterinary Care Foundation to provide underserved pets with life saving care and shelter, help victims of natural disasters, and aid local animal rescue organizations. Visit the VEG Cares page to learn more and donate.

VEG Services

Do you do vaccines?

All we do is emergency! Please contact your regular veterinarian about your pet’s wellness care, which includes vaccines.

Do you do spays and neuters?

VEG does not perform routine care such as spays and neuters. Please contact your regular veterinarian about these services.

Do you make house calls?

Our doctors do not make house calls; instead we encourage you to visit your nearest VEG hospital where we can best care for your pet. However, we always find a way to say yes when people and their pets need us most, so give us a call and we’ll try to help in any way we can.

How do you handle euthanasia?

If you need to make plans for end of life services, please call and speak with a doctor at one of our hospitals. He or she will talk you through the process, answer any questions, and ensure that the experience is as comfortable as possible for you and your family.

Do you do in-home euthanasia?

We do not do in-home euthanasia at VEG; end of life services are only handled at our hospitals. Please contact your local VEG location and a doctor will walk you through the process.

Working with VEG

About working with VEG

VEG is a passionate group of people that are changing the face of emergency veterinary medicine through a progressive and client-centered approach, rapid response times, and a highly-focused emergency-only team. If you’re looking for a rewarding career in veterinary care and are passionate about our mission, we’re always looking for fresh VEGgies to join our team. We offer excellent benefits, a fun and supportive environment, and the opportunity to feel like a superhero.

I’m interested in working with VEG. How do I apply?

Head to our Careers page, and apply to any job posting that fits your background and experience. If you don't see any current openings that apply to your experience or current location, send your resume and drop us a line at [email protected]!

What opportunities do you have for students?

VEG helps students launch their careers through fully-immersive programs that go beyond a typical internship, from hands-on training and mentorship opportunities with experienced veterinary emergency doctors, to an ambassador program that allows passionate students to build community on their campuses. Bottom line, if you’re as dedicated to emergency medicine as we are, we’d love to show you the ropes. Visit our Students page to learn more about opportunities for students and recent graduates.

veterinary scholarships

Other FAQs

I found a stray animal. What should I do with it?

If you find an injured stray animal, whether a pet or wildlife, we will do anything we can to help with medical care. We’ll also work with local organizations to arrange care after the animal’s hospital stay is complete. If the animal is not injured, call us and we will direct you to the best local resource.

Still have questions? call to speak with a vet